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Privacy Policy
This Privacy Policy explains how This Is Vegas Casino collects, uses, stores and protects information when players visit the website, create an account, use casino services or contact support. It also explains the choices available to players in relation to their personal information. We aim to handle information fairly, securely and transparently, in accordance with applicable privacy requirements in Australia.
This Is Vegas Casino is licensed and regulated by the Curacao Gaming Control Board, operating under the authority of SSC Entertainment N.V., with AUD accepted as a supported currency.
Information we collect
When you use This Is Vegas Casino, we may collect information needed to provide online gaming services, maintain account security and meet legal and operational requirements. The information collected depends on how you use the website and the services available to you.
Account and identity information
This may include your name, date of birth, residential details, contact details, login information and other information provided when you register or update an account. We may also collect information used to confirm that an account belongs to the person using it.
Verification information
To verify identity, age, eligibility or account activity, we may request documents or other information. This can include identity documents, proof of address, information about the source or use of funds, and records relating to checks designed to prevent fraud, money laundering, account misuse or other unlawful activity.
Payment and transaction information
We may handle records about deposits, withdrawals, wagers, winnings, account balances, payment methods and related transactions. Payment providers may process payment details directly. We only handle the payment information necessary to administer transactions, investigate issues, provide support and meet applicable requirements.
Technical and usage information
When you visit or use the website, we may receive information about your device, browser, operating system, internet protocol address, approximate location, access times, pages viewed and interactions with website features. We may also collect information about website performance and how players use available services.
Communications and support records
If you contact support or communicate with us through the website, we may keep records of your request, the information provided and our response. These records help us answer questions, resolve complaints, protect accounts and improve our services.
How we use and share information
Personal information is used for appropriate business, service, security and legal purposes. Depending on the circumstances, we may use information to:
- Create, administer and secure player accounts.
- Provide casino services, process account activity and maintain accurate records.
- Process deposits, withdrawals and other account transactions.
- Verify identity, age, eligibility and account ownership.
- Carry out anti-fraud, security, responsible gaming and financial crime checks.
- Detect, prevent and investigate suspicious, unlawful or unauthorised activity.
- Provide customer support and respond to questions, complaints and requests.
- Communicate about account activity, service notices, security matters and policy updates.
- Send marketing communications where permitted and where the necessary consent or other lawful basis applies.
- Analyse website use, maintain functionality, troubleshoot problems and improve the player experience.
- Meet record-keeping, compliance, dispute-resolution and other legal obligations.
We may combine information from different interactions with the website when this is reasonably necessary for these purposes. We do not use personal information in ways unrelated to the reason it was collected unless permitted or required by applicable privacy requirements, or with the relevant permission.
Sharing information with service providers
Information may be shared with service providers that help operate the website and deliver services. These providers may support payment processing, identity verification, fraud prevention, information technology, hosting, security, customer support, communications and website analytics. They are expected to handle information appropriately and only for authorised purposes.
Information may also be disclosed where reasonably necessary to protect players, the website or other people; investigate suspected fraud or unlawful activity; enforce applicable terms; respond to lawful requests; or meet legal and regulatory obligations. We do not sell personal information as a general business practice.
Information about other people
Players should only provide another person's personal information where they are authorised to do so and the information is accurate. If information about another person is provided for account, payment, support or verification purposes, the player should ensure that the person understands that their information may be handled as described in this policy.
Cookies, security and retention
Cookies and similar technologies
This Is Vegas Casino may use cookies and similar technologies to help the website function, remember preferences, maintain sessions, support security, understand website usage and improve services. Some cookies may be set by service providers working on our behalf. Cookies can help us recognise a returning browser, but they do not necessarily identify you by name on their own.
Players can manage or restrict cookies through their browser settings. Disabling some cookies may affect website features, account access or the way certain services operate. Browser settings may also allow you to delete cookies already stored on your device. Where available, website controls may provide additional choices about non-essential cookies.
Protecting information
We use reasonable administrative, technical and organisational measures to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. Measures may include access controls, account security procedures, monitoring, secure systems and staff or provider requirements. No website, internet transmission or electronic storage system can be guaranteed to be completely secure.
Players should use strong passwords, keep login details confidential and avoid sharing access to their account. If you suspect unauthorised activity, incorrect account access or a security incident, contact support as soon as possible and provide only the information needed to help us investigate.
Storage and retention
Personal information may be stored electronically or in other records and may be handled by service providers in Australia or elsewhere, where appropriate safeguards and lawful arrangements apply. We retain information for as long as it is reasonably needed for the purposes described in this policy, including account administration, security, dispute handling and legal compliance.
Some records must be kept for a period required by law even after an account is closed or a player asks for information to be deleted. When information is no longer required, it will be securely deleted, destroyed or de-identified where reasonably practicable.
Your privacy rights and contacting us
Subject to applicable privacy requirements and reasonable verification, players may have rights in relation to their personal information. These rights can include asking for access to information held about them, requesting correction of inaccurate or incomplete information, asking for deletion of information that no longer needs to be retained, and withdrawing consent to marketing communications.
How to exercise your data rights
To exercise your data rights, or to ask a privacy question, contact support@thisisvegascasino.top. You may use this contact to request access to your personal information, correction of inaccurate or incomplete information, deletion of information that is no longer required, or withdrawal of consent to marketing.
Please explain your request clearly and provide enough information for us to identify the relevant account or records. For security, we may need to verify your identity before providing information or making changes. We will consider and respond to requests within the time required by applicable privacy requirements. A request may be declined or limited where information must be retained, disclosure would affect another person's privacy, or another lawful exception applies.
Marketing preferences
Withdrawing consent to marketing will not affect the delivery of essential service, security or account communications. Players can usually unsubscribe by using the link in a marketing message or by contacting support@thisisvegascasino.top. Some communications may still be sent where they are necessary to operate an account, complete a transaction, protect security or meet a legal obligation.
Accuracy and updates
Players should keep account information accurate and up to date. We may ask for updated information or documents when necessary to maintain account security, complete verification or meet legal requirements. You should tell us promptly if your personal details change or if you believe information held about you is incorrect.
Changes to this policy
This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology or privacy requirements. The current version published on the website will apply from its stated publication or update date. Players should review this page occasionally to stay informed about how information is handled.
Questions or concerns
If you believe your personal information has been handled incorrectly, or if you have a concern about this policy, please contact support@thisisvegascasino.top so the matter can be reviewed. You should avoid sending unnecessary sensitive information in an initial message. We may request further details through a secure process where needed.